Privacy policy.

(Effective Date: October 2025)

At PROTOTYPE 3D (“we,” “our,” or “us”), we are committed to protecting the privacy and security of the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canadian and U.S. privacy laws.

This policy applies to individuals (other than employees) who interact with us in Canada or the United States, whether online through our websites, by phone, or in person. Employee privacy is governed separately under our internal policies.

Information We Collect

Personal Information refers to information about an identifiable individual. This includes but is not limited to:

  • Contact information (name, mailing address, phone number, email address).

  • Business relationship information (inquiries, service agreements, preferences).

  • Transaction information (purchases, service requests, invoices).

  • Feedback, surveys, or correspondence provided directly by you.

We may also collect technical data such as:

  • Website usage information (IP address, device type, browsing activity, referring websites).

  • Cookies and tracking data (see “Cookies and Tracking Technologies” below).

You may choose not to provide certain personal information; however, this may limit our ability to provide services or fulfill requests.

How We Use Your Information

We use personal information to:

  • Provide and improve our products, services, and customer experience.

  • Process payments, orders, and service requests.

  • Communicate with you regarding inquiries, updates, promotions, or new opportunities.

  • Maintain business relationships with suppliers and partners.

  • Comply with legal and regulatory obligations.

  • Protect against fraud, theft, or misuse of our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites, analyze traffic, and tailor marketing content. Cookies may also be used in email campaigns to measure engagement.

You can disable or delete cookies in your browser settings, though certain features of our site may not function as intended without them.

Information Sharing

We may share your personal information with:

  • Service providers: third-party companies that help us operate our business (payment processors, shipping providers, IT support, marketing platforms). These providers are contractually obligated to protect your information.

  • Legal authorities: where required by law, regulation, subpoena, or court order.

  • Business transactions: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under privacy obligations consistent with this policy.

We do not sell personal information to third parties.

International Processing

Personal information may be transferred to and stored on servers in the United States. While U.S. laws may not provide the same level of protection as Canadian privacy laws, we take reasonable steps to ensure your information is safeguarded to comparable standards.

Your Rights and Choices

  • Access & Correction: You may request access to or correction of your personal information by contacting us.

  • Withdrawal of Consent: You may withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions.

  • Opt-Out: You can unsubscribe from promotional communications at any time by following the opt-out instructions provided in our emails or contacting us directly.

Children’s Privacy

We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently received such information, we will delete it.

Information Security

We take reasonable physical, technical, and administrative measures to protect personal information against loss, theft, misuse, unauthorized access, disclosure, or alteration.

Links to Other Websites

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies when visiting those sites.

Privacy Policy Updates

We may update this Privacy Policy from time to time. When changes are made, we will post the updated version on our website with a revised effective date.

Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer – PROTOTYPE 3D
Squamish, BC, Canada
Email: mj@prototype-3D.com