PROTOTYPE 3D Limited 1-Year Manufacturer’s Warranty

Effective Date: October 2025

PROTOTYPE 3D (“we,” “our,” or “us”) warrants to the original purchaser that our products will be free from defects in materials and craftsmanship under normal residential or commercial use for a period of one (1) year from the date of delivery.

Coverage

This warranty applies to products manufactured and sold directly by PROTOTYPE 3D and covers:

  • Structural Integrity: Major failures in product structure or construction caused by defects in manufacturing.

  • Materials Performance: Cracking, splitting, or failure of the 3D-printed polymer material under normal indoor use.

  • Craftsmanship: Significant defects in finishing, assembly, or joinery that impair the intended function of the product.

Exclusions

This warranty does not cover:

  • Normal wear and tear (including scratches, minor surface marks, or aesthetic changes over time).

  • Changes in finish, texture, or colour due to environmental exposure (sunlight, humidity, temperature).

  • Damage resulting from misuse, neglect, improper storage, accidents, alteration, or modifications.

  • Commercial use beyond reasonable intended applications (e.g., heavy industrial load beyond design specifications).

  • Damage caused by third-party shipping or moving once product is delivered.

  • Products sold “as-is” or marked as final sale.

Remedies

If a defect covered by this warranty is found, PROTOTYPE 3D will, at its discretion:

  1. Repair the defective product or component,

  2. Replace the defective product with the same or a comparable item, or

  3. Refund the original purchase price (exclusive of shipping and handling).

Any repaired or replaced items are covered only for the remainder of the original one-year warranty period.

Customer Responsibilities

  • Proof of purchase is required for all warranty claims.

  • Claims must be made within the one-year warranty period.

  • Customers must notify us in writing and provide photographs or other documentation of the defect.

  • Products must be used, maintained, and stored in accordance with care guidelines provided by PROTOTYPE 3D.

Limitations

This warranty is limited to the original purchaser and is non-transferable. Liability is limited to the repair, replacement, or refund described above. PROTOTYPE 3D is not responsible for any incidental or consequential damages, including loss of use, inconvenience, or commercial losses.

Some provinces, states, or jurisdictions may not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

Warranty Service

For warranty claims, please contact:

Warranty Service – PROTOTYPE 3D
Squamish, BC, Canada
Email: mj@prototype-3D.com